Frequent Asked Questions
Shipping Information
We support flexible shipping options depending on the supplier and destination. Common methods include local UAE delivery, courier services, and international freight (air/sea/land). Shipping method, cost, and incoterms (EXW/FOB/CIF/DDP) are agreed directly between buyer and seller.
Delivery time depends on product availability, order quantity, customization, and destination. UAE orders may take 1–5 business days for ready stock, while international shipments can take 5–21+ business days depending on freight method and customs clearance. Your supplier will provide the final ETA after order confirmation.
Yes. Many vendors on B2BDubai24 ship internationally. You can request international shipping when sending an RFQ or inquiry, and suppliers will confirm availability, estimated cost, and delivery terms. Cargo support is available for selected routes and bulk shipments.
We offer multiple shipping solutions: local delivery within the UAE, GCC shipping, express courier for small parcels, and cargo freight for bulk orders. Buyers can choose the best option based on speed, budget, and delivery location.
Payment
Payment terms are agreed directly between buyer and seller based on the order size and country. Common options include bank transfer (T/T), invoice-based payments, deposit + balance, and other approved methods depending on the supplier. For large B2B orders, suppliers may offer proforma invoices and documented payment schedules.
Yes—B2BDubai24 is built to support safer B2B trade through verified company profiles, clear product information, and direct communication tools. We recommend confirming company details, requesting certifications/documents, and agreeing on payment and delivery terms in writing before finalizing high-value transactions.
Orders & Returns
To place an order, choose a product and click Contact Supplier / Send Inquiry or submit an RFQ (Request for Quotation). The supplier will reply with price, MOQ, lead time, shipping terms, and payment options. Once you confirm the offer, the supplier will issue a proforma invoice and you can proceed based on the agreed terms.
Yes, creating an account is recommended. It allows you to send and track inquiries, receive supplier quotations, manage RFQs, store documents/invoices, and keep all communication in one place for a safer B2B purchasing process.
Return terms depend on the supplier and the agreed B2B contract. If the item is damaged, incorrect, or not as described, contact the supplier immediately with photos/video evidence. The supplier will confirm the return, replacement, or credit note based on the agreed terms and shipping conditions.
If you need to change quantity, specifications, delivery address, or timing, contact the supplier as soon as possible through your inquiry thread or messages. Changes are usually possible before production or shipping starts. The supplier will confirm any updated price, lead time, or shipping cost.
You can track your order from My Account → Orders / Track Order (if the supplier provides tracking). For freight or cargo shipments, the supplier may share a tracking number, airway bill (AWB), bill of lading (B/L), or shipping updates through messages.
